If you have any questions regarding our privacy policy, we’ll be happy to help. Please feel free to contact us here, or call +39 328 731 3993


myBTQrespects your privacy and only collects the information necessary to facilitate the delivery of our product to our Customers and to assure the best possible online shopping experience. All information is kept confidential and secure. We may periodically send emails to our Customers informing them of updates to our services.

Tracking and advertising based on your visit

myBTQ works with google Analytics to collect demographic information and behavior on our website. We try to ensure you see only information that is relevant and helpful to your buying experience.

Our security measures

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our Website use industry standard SSL to encrypt sensitive data, like your billing address.

Co-operation with law enforcement bodies

We record the IP addresses of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

Contact and delivery information

We collect contact and delivery information (e.g. name, billing address, delivery address and email address). This information is used to get in touch with you when necessary, and to supply products as ordered.


A cookie is a piece of data stored on the user’s hard drive containing information about the user. myBTQ utilises cookies to enable our systems to recognise your browser and to provide personalised features. Our cookies do not store personal information such as your name, address, telephone number or email address.

Because cookies are used throughout our website, disabling them may prevent you from using certain parts of the site.

Our right to amend

myBTQ may amend this policy from time to time.

Account cancellations

Should you wish to close your account, please contact our Customer Service Team who will be happy to organise this. Once you cancel your account you will no longer be able to shop online or receive emails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.

You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service Team immediately by emailing ls@mybtq.com or calling us.